Shipping policy

1. Processing and Shipping Times:

  • All orders are typically processed and shipped within 5-7 business days, excluding Premium made-to-order products such as Jerseys and Jackets, which are typically processed and shipped within 4-8 weeks.

  • In cases of high order volume, shipments may experience slight delays. Additionally, nationwide and global shipping delays, including those due to COVID-19, holiday volumes, or inclement weather, may impact your estimated delivery date.

2. Shipping Methods:

  • We utilize USPS for shipping within the United States and DHL for international shipments.

  • A range of shipping options is available, including Standard Shipping and Priority Shipping. The available options depend on your location and the size and weight of your order.

3. Shipping Costs:

  • Shipping costs are calculated based on your order's weight, size, and the selected shipping method.

  • You can preview the estimated shipping cost for your order during the checkout process.

4. Tracking Your Order:

  • Upon shipment, you will receive an email containing a tracking number to monitor your order's status.

  • Please allow up to 48 hours for the tracking portal to update with your order's latest information.

5. Shipping Restrictions:

  • We currently offer shipping within the United States and select international locations.

  • Please note that shipping costs and delivery times may vary for international orders.

  • Unfortunately, we are unable to ship to P.O. boxes or APO/FPO addresses at this time.

6. Delivery Times:

  • Delivery times fluctuate depending on your chosen shipping method and your location.

  • Keep in mind that delivery times provided are estimates and not guaranteed. If you require expedited shipping or have inquiries about your order's delivery time, please reach out to us at info@eternaloctobersalem.com.

7. Premium Made-to-Order Products:

  • Premium made-to-order products, such as Jerseys and Jackets, require additional processing and shipping time.

  • These products are typically processed and shipped within 3-6 business weeks, though delays may occur during peak periods or unforeseen circumstances.

  • Your patience and understanding are greatly appreciated.